Vaishnavi Selvakumar | Administrative Assistant Portfolio

Professional Portfolio Website

Supporting office operations with organization, professionalism, and strong client service.

Customer-focused administrative professional with experience in handling inquiries, scheduling appointments, maintaining accurate records, supporting office workflow, and coordinating across teams. Skilled in document management, client communication, CRM updates, and day-to-day administrative support in fast-paced environments.

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50+ Daily client interactions managed

25+ Weekly appointments coordinated

200+ Records maintained accurately

95%+ Customer support satisfaction

About Me

I am an administrative professional with experience in customer service, office support, scheduling, digital record maintenance, documentation, and communication. I am comfortable handling multiple priorities while maintaining accuracy, confidentiality, and professionalism. I work well with teams, adapt quickly to new systems, and focus on helping operations run smoothly.

Administrative Support Front Desk Assistance Client Communication Scheduling Data Entry Confidential Records

What I Bring

Strong Office Coordination

Experienced in managing schedules, supporting workflows, organizing records, and helping teams stay on track.

Professional Client Communication

Skilled in handling calls, emails, follow-ups, and inquiries with a helpful and polished approach.

Attention to Detail

Maintain accurate records, documentation, and administrative tasks while working in busy environments.

Professional Experience

A snapshot of the experience and day-to-day administrative strengths I bring to office-based roles.

Administrative Assistant

New Dawn Energy Solutions | Markham, Ontario | May 2024 – Present

Managed 50+ daily client interactions across phone, email, and in-person communication channels.
Coordinated 25+ weekly appointments and service requests to improve workflow efficiency and timely follow-up.
Maintained and updated 200+ records with strong accuracy, organization, and confidentiality.
Handled high-volume administrative tasks including filing, scanning, documentation, and reporting support.
Managed shared inbox communications and prioritized responses to support day-to-day task completion.
Supported cross-functional teams through coordination, internal communication, and ongoing follow-ups.
Assisted with invoice tracking, data entry, and general office administration tasks.
Organized digital and physical filing systems, improving document retrieval and day-to-day efficiency.
Created and updated WordPress website content and supported marketing material preparation.

Core Skills

Customer Service Excellence Client Relationship Management Front Desk & Reception Management Call Handling & Email Communication Appointment Scheduling & Calendar Management Data Entry & Data Accuracy CRM Systems Document Management & Record Keeping Confidential Information Handling Report Preparation & Documentation Microsoft Excel (Data Tracking, Reports) Microsoft Word (Documentation, Letters) Outlook (Email & Calendar Coordination) File Organization (Digital & Physical) Office Operations Support Meeting Coordination & Minutes Stakeholder Communication Problem Solving & Issue Resolution Attention to Detail Time Management & Multitasking Team Collaboration Adaptability & Fast Learning Customer Complaint Resolution Data Privacy & Security Awareness Administrative Reporting Support

Tools & Systems

Microsoft Office Suite

Excel (data tracking, reports), Word (documentation), Outlook (email & calendar), PowerPoint, Access

CRM Systems

HubSpot (client records, follow-ups, pipeline tracking), basic Salesforce familiarity

Enterprise & Office Systems

DocuSign, ERP system exposure (SAP/Oracle basics), ServiceNow awareness

Communication Tools

Microsoft Teams, Zoom, Outlook, internal communication platforms, client coordination

Scheduling & Coordination

Calendar management, appointment booking, meeting coordination, boardroom scheduling

Document & Records Systems

Google Drive, SharePoint, digital filing, document control, version tracking

Data & Reporting

Excel reports, data validation, tracking systems, reporting templates and dashboards

Compliance & Security

Confidential data handling, privacy awareness (PIPEDA), secure record management, audit support

Creative & Web Tools

Canva, Figma (presentations & materials), WordPress (content updates)

Customer Service Systems

Ticketing systems, client inquiry tracking, service request handling, customer support workflows

Front Desk & Office Operations

Visitor management, access coordination, reception support, office supply tracking, daily operations

Meeting & Event Coordination

Boardroom booking, meeting scheduling, agenda preparation, minutes taking, event coordination

Data Privacy & Information Security

Confidential data handling, identity verification, access control, secure document storage

Workflow & Process Coordination

Task tracking, follow-up management, process improvement support, coordination across departments

Document Processing & Administration

Document formatting, scanning, digital records, file preparation, compliance documentation

Education

Mobile Application Development & Strategy – Postgraduate

George Brown College, Toronto, ON

September 2023 – September 2024

Software Engineering – Bachelor of Engineering

University of Westminster, England, UK

January 2019 – September 2022

Contact

I am open to administrative, office support, coordinator, and customer-facing opportunities where I can contribute strong communication, organization, and day-to-day operational support.

Email

vaishuselva99@gmail.com

Phone

+1 (437) 261-5137

Location

Scarborough, Ontario, Canada

LinkedIn

Go to my linked in profile